FAQ
Got questions? We've got you covered — shore thing.
Everything you need to know before you set sail with your order.
When will my pre-order ship?
Pre-orders are currently estimated to ship during the first week of June. Think of it like waiting for your ship to come in — worth it when it does. You'll receive a tracking number by email the moment your order leaves port. We'll keep you updated every step of the voyage.
What is your return policy?
All sales are final
Due to strict health and hygiene regulations, all socks sold on this website are considered final sale. We do not accept returns, exchanges, or refunds due to buyer's remorse, incorrect size selection, or change of mind.
Worn or opened items
We enforce a zero-tolerance policy on worn or opened merchandise. Any socks removed from original packaging, tried on, or washed are ineligible for a return, refund, or exchange under any circumstances.
The only exceptions — covered by law
In compliance with California consumer protection laws, we will only accept a return or issue a remedy in these two cases:
- Defective or damaged — the item arrived damaged or defective prior to shipping.
- Incorrect item — you received the wrong item due to our fulfillment error.
How to report a defective item
- Email us within 7 days of delivery at Hey@capecotton.shop
- Include your order number and clear photos of the defect before the items are worn or washed.
How accurate is the sizing?
Our crew socks are designed for a snug, true-to-fit feel. The elastic ribbing keeps them anchored all day — no bunching, no sliding, no abandoning ship mid-walk. Use the guide below to find your size:
| Size | Women's Shoe Size | Men's Shoe Size |
|---|---|---|
| Small / Medium | 5.5 – 9 | 4 – 7.5 |
| Large / X-Large | 9.5+ | 8 – 14 |
| XX-Large | 16+ | 14.5+ |
Still unsure? Drop us a line at Hey@capecotton.shop and we'll point you in the right direction.
What are our socks made of?
All Cape Cotton socks are made of 100% combed cotton. Combed cotton is softer, stronger, and smoother than recycled cotton — the short, rough fibers are combed out so what's left is pure, clean thread that feels great against your skin and holds up wash after wash. No blends, no shortcuts. Just quality cotton, voyage after voyage.
Are Cape Cotton socks made in the USA?
Yes. Every pair of Cape Cotton socks is made in the United States of America. We are committed to American-made manufacturing and will never compromise on that.
What material are Cape Cotton socks made from?
Cape Cotton socks are made from 100% combed cotton — no polyester, no nylon, no synthetic blends of any kind. Combed cotton is softer and stronger than regular cotton because the short fibers are removed during production, leaving a cleaner, smoother yarn. Machine wash cold.
Does Cape Cotton accept Bitcoin?
We're actively building Bitcoin payment support through our own self-hosted BTCPay Server — no middlemen, no third-party processors. We're a Bitcoin-friendly brand and proud members of the Bitcoin community. Stay tuned for updates on when BTC payments go live.
Are Cape Cotton socks limited edition?
Yes. Cape Cotton releases socks in limited edition drops. Once a design sells out, it may not return. The current collection is The Papi Collection. Sign up for our email list to be the first to know about new drops.
Where does Cape Cotton ship from?
Cape Cotton ships from Cape Cod, Massachusetts. We're a small, independent brand rooted in coastal New England — and we're proud of it.
Still have questions? Reach our crew at Hey@capecotton.shop — we reply within 24 hours.